Product Guarantee

One Art Fashion & Embroidery does offer a limited guarantee for custom products because we care about your satisfaction. If your custom product has flaws or defects in workmanship, then we will immediately repair your item(s). 

Before returning any items you must notify our customer service department and get a return authorization within 3rd day of receipt of order. Original shipping charges are non-refundable. Return shipping costs are the responsibility of the buyer. If you are exchanging blank items for different sizes, or colours, standard shipping rates will apply. A free shipping discounts at time of purchase do not apply. All custom products are made-to-order and cannot be returned or exchanged. 

We are not responsible for incorrect size, names or text, so please make sure your order is correct and without error. One Art Fashion & Embroidery reserves the right to alter the sizes and/or layout of lettering, logo, or design so that it will fit imprint size restrictions.